How do I order spare or replacement parts?
Please see our Order spare parts page.
I have a problem with your product. Who do I contact?
If you have an issue with your product, please go to our customer service section on our website and we will be happy to assist you.
Should I be worried about condensation on the external panes of my windows?
If you have condensation on the outer side of your window glass, this is actually proof that your window is very energy efficient, and that it is functioning properly.
During colder nights, you may find that the outer surface of your low-energy pane is colder than the air outside. This results in condensation on the glass surface. However, this dew will disappear when the air temperature rises during the day.
Condensation between the two pieces of glass is a sign that the sealed glass unit is punctured and should be replaced. If you have condensation on the internal side of the glass, this means you will need to ventilate the room, as this is often a sign of relatively high indoor humidity. You should look to reduce this in order to prevent rot, moisture damage and a poor indoor climate.
What is the product warranty on Rationel windows and doors?
We have a 10 year warranty on our aluminium clad windows and 5 years on alumium clad doors and all timber products. Please see our warranty page for more information.
How do I find the order/position number from the product?
Please see our Order spare parts page to see where to find these numbers.
Can’t find the answer you are looking for?
Contact us and we will gladly answer any further questions you might have.
