After Sales and parts requests
However, if against expectations, defects occur during production, transport or delivery, you must report any issue as soon as you discover that your Rationel product is defective.
To submit a request
You’ll need the following details before you fill in the form:
- Order acknowledgment number
- Product position number
Where can I find these numbers?
If your unit has glazing, you’ll find the numbers on the spacer bar between the glass panels. If it doesn’t have glazing you’ll find the numbers on the silver ID tag which is between the hinges when the unit is in the open position.