1. Introduction
DOVISTA UK LIMITED
The Forum
Ground Floor
Lancaster Way
Ermine Business Park
Huntingdon
Cambridgeshire
PE29 6XU
Registered number: 2332292
Formally VELFAC Limited and having incorporated the assets of Rationel Windows (UK) Limited (hereinafter referred to as ”DOVISTA”) is responsible for the collection, processing and storage of your personal data.
2. The personal data collected
DOVISTA collects your IP address, name, address, email address, telephone number as well as any information in the form of text, photos and answers to enquiries, which you provide to us in forms or directly to DOVISTA in connection with your project (hereinafter referred to as ”personal data” or ”data”).
On receipt of complaints, information on the product numbers of your existing windows is collected.
3. The purpose of collecting personal data
3.1 Marketing material
3.1.1 Permission and newsletters:
We use your personal data to send newsletters, share blog notifications with you and send you information on DOVISTA through other means of communication upon prior consent having been obtained from you. The purpose of this is to provide you with advice and inspire you with tips, advice and invitations to current events.
3.1.2 Catalogues, guides and brochures:
When you provide us with your personal data in connection with the downloading of catalogues, guides and brochures, we use your personal data to send the material requested by email and to register any email address consent provided by you in our newsletter database.
When you provide your personal data in connection with making a request to have physical catalogues or marketing material sent to you by ordinary post, we use your personal data to send the requested material to you as well as to ensure that the material is sent to the correct address.
3.1.3 Targeted advertisement
Generally, your data may be used for targeted marketing on third-party platforms including but not limited to Facebook, LinkedIn or Google.
3.2 Sales communication
On contacting DOVISTA sales staff at exhibitions, events, through online forms or by telephone, you may be contacted subsequently. Depending on the personal data provided, you may be contacted via email, telephone, text message, online messaging services or by post.
The purpose of collecting personal data is enabling us to:
1) Respond to your enquiry
2) Contact you with further information
3) Follow up and conclude the enquiry process with the person who has taken contact.
3.3 Evaluation
Generally, it applies to the marketing material and marketing and sales communication that communication from DOVISTA on an evaluation of the enquiry process may be initiated by email, telephone, text message, online messaging services or post, if this contact information has been provided.
3.4 Contact forms and email addresses on DOVISTA website
DOVISTA websites contain several contact forms and email addresses. Their purpose is to provide existing and future customers with the possibility of entering into a dialogue with the DOVISTA brands.
Responses to enquiries submitted in this manner will be provided by the relevant DOVISTA department.
3.5 Job applications
Contact forms to be completed in connection with job applications serve the purpose of systematically collecting applications, after which they are forwarded to DOVISTA and a response will then be provided to the applicant either by telephone, leer or email.
4. Who has access to your personal data
Relevant DOVISTA staff who have access to your personal data with the purpose of processing personal data in pursuit of the purposes set out above.
Moreover, your personal data will be stored by or transmitted to third-party data processors and data controllers.
These data processors shall be subject to the terms and conditions set out in this policy.
5. Storage and deletion of personal data
DOVISTA shall store your personal data as follows:
5.1 Marketing
After having opted to no longer receive marketing material, you will immediately stop receiving digital communications from DOVISTA.
5.2 Sales communication without offer
If your request to receive sales material has not yet resulted in an offer, your data will be stored for up to 180 days from your last physical, telephone or digital contact with DOVISTA.
5.3 Sales communication with offer
If your requested offer has not yet resulted in a purchase, your data will be stored for up to 730 days from your last physical, telephone or digital contact with DOVISTA.
5.4 Purchasing customers
If your enquiry results in a purchase, your data will be stored for the warranty period of the products purchased.
The current warranty periods are set out below.
https://www.rationel.co.uk/warranty
5.5 Service and accessories
Enquiries sent to the DOVISTA service team using website forms or to a DOVISTA email address will be stored for up to 90 days from the processing of your enquiry having been finalised.
5.6 Job applicants
Applications sent through DOVISTA website forms or to a DOVISTA e-mail address will be stored for up to 180 from the completion of the recruitment campaign.
5.7 Other enquiries not detailed above
When making enquiries of DOVISTA, the personal data provided to us will be stored for up to 90 days from the date of your enquiry.
5.8 Evaluation
When participating in an evaluation, your personal data will be stored for up to 365 days from the date of the survey being finalised.
6. Access to rectifying, changing and erasing your personal data
You have the right to contact DOVISTA and ask for access to a summary of the categories of your personal data stored by DOVISTA. Moreover, you have the right to rectify, change or demand that personal data is erased; however, these rights are subject to statutory exceptions. Address all enquiries in this respect to privacypolicy@dovista.com
7. Complaints
You may file a complaint with the Information Commissioner’s Office on the way we process your personal data:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
8. Servers
Personal data is stored on servers located in Europe. The suppliers have technical and security measures in place for the purposes of ensuring the safety of your personal data.
9. Cookies
Read about the DOVISTA cookie policy here
https://www.rationel.co.uk/cookie-policy
10. Changes to the personal data policy
DOVISTA reserves the right to revise or update this personal data policy at any time.
DOVISTA, therefore, encourages users to regularly read through this policy.
11. Contact
Please send any enquiries to: privacypolicy@dovista.com
